Return & Refund Policy
Thank you for shopping with Diana Luxury Store.
We want every customer to enjoy a smooth shopping experience. Please read our return policy carefully before placing an order.
Order Cancellation
Orders may be cancelled within 12 hours after payment.
Once an order has entered processing or has been shipped, it cannot be cancelled.
Returns
We accept returns only if:
- The wrong item was shipped.
- The item arrives damaged.
- The item has a significant manufacturing defect.
Please contact us within 3 days of receiving your order and provide clear photos or videos for review.
Non-returnable Items
Returns will not be accepted for:
- Incorrect size selected by the customer.
- Personal preference or change of mind.
- Normal wear and tear.
- Damage caused by improper use.
Refunds
If your return is approved, the refund will be processed to your original payment method.
Shipping fees are generally non-refundable unless the error was caused by us.
Contact Us
If you have any questions regarding your order, please contact our customer service team before opening any payment disputes.
We are committed to resolving every issue fairly and professionally.
Need assistance? Contact us on WhatsApp before placing your order. Our team will be happy to help you choose the right product.